Viola was first mentioned in The Dream Continues!, albeit not by name, when Alexa revealed to Ash that her sister was a Gym Leader from the Kalos region. When Ash arrived in Kalos in Kalos, Where Dreams and Adventures Begin!, he learned that Viola was absent from her Gym at Santalune City. However, Ash decided to head to Santalune Gym anyway after his challenge at Lumiose Gym was declined.
He arrived there just as Viola, who was revealed to a professional photographer known for her excellent shots of Bug-type Pokémon, was returning and she accepted Ash's challenge. Viola's Surskit and Vivillon had a type disadvantage against Ash's Fletchling and Pikachu, however Viola's strategy was to immobilize both Pokémon using Ice Beam and Sticky Web. This worked and Ash lost the battle.
Viola appeared again in Battling on Thin Ice!, where Ash challenged her to a rematch. Thanks to the training Ash had had with his friends between the battles, he was able to counter Viola's strategies and defeat her, winning himself the Bug Badge. She later reappeared in a flashback in To Catch a Pokémon Smuggler!.
Viola and her Surskit reappeared in Breaking Titles at the Chateau! at the Battle Chateau, where they battled against Grant and his Onix. She and Surskit lost.
Like her sister, she is very cheerful and friendly but has an unwavering focus in battle. According to Alexa, her trips away from Santalune Gym are often long. She helps Alexa with her work at times and shares a friendship with Grant.
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